At the beginning of what would be SK but they call Casa in Montessori, my daughter expressed that school was "too hard" and she didn't want to go. I sent an e-mail into the school and they addressed it that day. It was forwarded to the teacher and she sent home a note explaining there was a bit of competition going on between the girls in the class over work and that she had had a talk with them about it and that it seemed to resolve the situation. my daughter didn't complain after that. I was impressed with the speed of resolving my concerns. administration is always available to answer questions and concerns and have a close relationship with students too. they really care about each student's success. discipline tends to be through "time outs" at this stage and seem to work. monthly e-mail newsletters are sent out as well to communicate upcoming events and things going on at school.