We have found the administration to be completely dedicated to the well-being of the girls at the school, going above and beyond what would normally be required of an administrative body. Perhaps what stands out most is the fact that the leadership and administration of the school truly embody and live the school motto, "Service with Love". We get the sense that this isn't just a job for them, rather, they choose to be there. The administration communicates well with parents, and is always available to facilitate a dialogue on important issues. This is delivered in equal parts of reactive and proactive communication.
Over the last 5 years we have noticed tremendous positive change within the leadership and administration at SMS. They are continually learning, adapting and listening to their own community (teachers, students, parents) to respond to problems and foster a positive school environment. The leadership, administration and teachers all make themselves available and approachable to both students and parents to listen, respond and offer assistance as required. The communication between the school and parents has also improved, although the school can be little slow to communicate upcoming needs, changes or requirements to parents sometimes... But without a doubt I recognize that both the leaders and administrators listen and make changes and adjustments when they can and when there are issues.
Faculty and administration are all involved at all levels of the girls education. Most know our daughter by name and are always there when we have questions or concerns.
My emails were always replied to promptly by Administrators. When I voiced a concern they quickly called to follow-up and find a resolution. The leadership sets a positive tone.